Retail Manager P&O XL class fleet

Are you an experienced Retail Manager with a proven ability to lead a team of retail sales associates and product specialists?

Would you thrive in being the highest-profile Retail Manager on board one of our flagship vessels within the Harding+ fleet?

Are your standards impeccable, driving your teams to consistently achieve?  If so, please apply now!!

We are looking for our next Retail Manager to work on board P&O XL class fleet. If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service… we would like to hear from you!

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’.  We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.

About the role:

• Lead a large team (up to 45) in creating an exceptional and memorable retail experience for the guests on board
• Inspire and motivate the team to provide exceptional customer service, whilst delivering sales and profit targets
• Set an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events, and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back-office operations

About you:

• Proven experience as a Retail Manager (ideally with experience at sea)
• Possesses a strategic and commercial mindset, with experience using business data and KPI reports to drive business performance
• Driven to inspire and guide teams toward surpassing sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• Highly competent in store operations, HR processes, and compliance

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support, and development from the central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts  

Does this sound like you?  Then please apply now…

Your adventure starts here!