Can you develop and maintain strong professional relationships with clients, partners, and industry contacts to drive business success?

Are you passionate about creating highly engaged and collaborative relationships with key stakeholders?

If so, our Account Director role could be a perfect challenge!

About the role:

The Account Director is responsible for proactively managing the relationship with the Cruise Lines, they are the interface between Harding+ and the Cruise Line partner. You will manage the relationship ensuring positive outcomes and minimising the renewal risks.

With a strong commercial mindset, you’ll identify new business opportunities, support contract tenders, and oversee strategic initiatives such as new ship launches and refurbishments. The ideal candidate will have excellent relationship-building skills, a keen eye for guest experience, and the ability to collaborate across teams to drive business growth.

The role is based in Avonmouth and offered on a hybrid working basis – 2/3 days per week.  You will also be required to travel nationally and internationally.

Compensation – competitive salary, car allowance, bonus scheme, mobile allowance, pension, 4 x life assurance, healthcare, 26 days leave (including Christmas shutdown)

About you:

• Significant retail experience in a Senior Leadership sales and/or Business Development role
• Significant experience in account management with a focus on managing and nurturing client relationship management
• Experience in developing and implementing strategic plans for clients
• Proven negotiation skills with a track record of securing advantageous outcomes whilst minimising risk.
• Consistent delivery with the ability to inspire others to perform to their full potential onboard
• An appetite and ability for cross-functional working and planning to ensure strategy and initiatives are delivered. Able to change style to best fit with others and work collaboratively with peer group.
• History of delivery in a relevant and high-pressurised environment where consistent execution with high levels of customer service is paramount
• Influencing skills at a senior level with a one business mentality, needs to develop trust and faith of key decision makers
• Have presence and gravitas able to influence and engage others in the Harding+ vision

Key Attributes – trust, collaboration, respect, passion, drive, resilience

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’.  We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023.

Harding+ is an equal opportunities employer.  We believe passionately that employing a diverse workforce is central to our success.  We make recruiting decisions based on your experience and skills.  We value your passion to discover, invent, simplify, and build.  Protecting your privacy and the security of your data is a longstanding top priority for Harding+.