Here at Harding+, we are currently recruiting for an experienced Employee Relations Advisor to join our growing HR team.

It’s a great time to join Harding+, as a growing and scaling retailer with a twist, working and innovating together helps us realise our purpose to ‘make every cruise better’ where our people are at the heart of everything we – on land and at sea.

About the role:

You’ll be right at the centre of our employee experience, providing hands-on support across a wide range of Employee Relations cases. From our UK and USA hub offices to our shipboard colleagues around the world, you’ll help create a workplace where every team member feels supported and valued.

This is a newly created role within our HR team, if you are a true SME within Employee Relations we would love to hear from you!

Based in Avonmouth on a hybrid working basis – 2 days per week

Compensation – competitive salary, bonus scheme, pension, 4 x life assurance, healthcare cash plan, 26 days annual leave (plus the opportunity to buy an additional 5 days)

What you will be doing:

As our new Employee Relations Advisor, you’ll play a key role in shaping how we support our people across the UK, USA, and at sea. You’ll lead the review and development of our HR policies and procedures, making sure they’re legally compliant and in line with best practice.

No day will be the same, from coaching managers through conduct, capability, grievance, and sickness absence cases, to managing ER cases end-to-end with consistency, and professionalism. You’ll oversee medical cases, working closely with occupational health, insurance providers, and managers, while driving our Mental Health First Aid and wellbeing programmes so our teams feel supported wherever they are.

You’ll keep accurate, confidential records, spot trends, and share insights to help us continuously improve and reduce ER risk. You’ll also play a big part in developing manager capability through training, ensuring our ER approach is consistent as well as contributing to projects that make our employee experience even better.

About you:

• Proven experience in an employee relations role, managing a wide range of ER cases
• Excellent working knowledge of UK employment law (knowledge of USA and Maritime employment practices beneficial)
• Experience in policy development and implementation
• Strong case management skills with the ability to handle sensitive issues confidentially
• Experienced in managing Mental Health and wellbeing programmes
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• Confident in building relationships and influencing at all levels
• High attention to detail and accuracy in record-keeping
• Must have an existing right of eligibility to work in the UK

Key Attributes – trust, collaboration, respect, passion, drive, resilience

About us:

Harding+ is the only 100% dedicated cruise retailer, proudly partnering with 12 cruise line operators globally, across more than 80+ cruise ships either in operation or under contract. Our mission is simple: make every cruise better. We operate over 300 retail shops across 80+ ships, covering 17,000m² of retail space and handling 6.6 million transactions annually.  

Our team includes over 1,300 onboard team members and more than 270 landside employees, we stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. 

Harding+ is an equal opportunities employer.  We believe passionately that employing a diverse workforce is central to our success.  We make recruiting decisions based on your experience and skills.  We value your passion to discover, invent, simplify, and build.  Protecting your privacy and the security of your data is a longstanding top priority for Harding+. 

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