Profit Protection Manager (US)

Miami, Florida | Hybrid (2 Days in Office) | Approx. 30% US & International Travel

Protect Performance. Drive Change. Travel Globally.

At Harding+, retail performance depends on having the right product, in the right place, at the right time - and ensuring stock integrity across a truly global retail operation.

We’re looking for a Profit Protection Manager (US) to become the first point of contact for all US-based Profit Protection and Asset Protection activity, helping us reduce stock loss, improve stock integrity and strengthen performance across our onboard retail business.

This is a role for someone who wants to make a visible impact. You’ll partner with onboard teams, Area Managers and key stakeholders to improve stock accuracy, reduce shrink and drive on-shelf availability - helping strengthen stock integrity and improve operational consistency across our onboard retail business.

Why This Role Stands Out

This is not a traditional land-based loss prevention role. It is a highly visible role within Harding+, offering the opportunity to influence operational performance, strengthen stock integrity and shape improvements across our US operations.

Success in this role comes from combining inventory management, commercial awareness and investigative thinking to understand why stock loss happens and how to fix it.

One day, you could be analysing stocktake data and building action plans with stakeholders; the next, you could be onboard a ship investigating an issue, supporting a stocktake or improving operational standards. It’s a role with genuine variety, pace and ownership.

You’ll also have line management responsibility for a sea-based Profit Protection Specialist, offering the opportunity to coach and develop others while helping shape the wider function.

With approximately 30% travel across the US and internationally, including onboard ship visits, this is an ideal opportunity for someone who enjoys variety and working in a truly global environment.

About You

You may currently work within Profit Protection, Loss Prevention, Asset Protection, Inventory Control, Retail Operations or Stock Integrity, and be looking for an opportunity with broader ownership and visibility.

You’ll bring a strong understanding of inventory management and stock control, alongside the ability to analyse data, identify trends and drive action. You are naturally inquisitive, tenacious and a true starter-finisher - someone who enjoys getting into the detail, identifying root causes and seeing problems through to resolution.

Strong stakeholder management is essential, as is the confidence to influence and challenge where needed to improve outcomes.

Experience conducting investigations would be beneficial, and exposure to Wicklander-Zulawski (WZ) or equivalent investigative interviewing techniques would be advantageous. Confidence interpreting data and using Excel to analyse trends, including tools such as pivot tables, will be important.

What You’ll Gain

Alongside a competitive salary, we offer:

• Annual company bonus
• 401(k) with company match up to 6%
• 90% employer contribution to medical cover through Florida Blue
• 100% employer-paid dental and vision cover
• 21 days of Paid Time Off (PTO), plus US public holidays and the option to purchase up to 5 additional days per year
• Life assurance at 4x salary

Most importantly, you’ll join a collaborative global business where your impact is visible, your development is supported and no two days are the same.

About Harding+

Harding+ is the world’s only dedicated cruise retailer, partnering with 12 global cruise lines and operating more than 300 retail shops across 80+ ships. With more than 1,500 colleagues worldwide, we’re proud to create exceptional retail experiences at sea - and to have been recognised as Cruise Retailer of the Year in both 2022 and 2023.

Apply now to join a unique global business and help shape Profit Protection across Harding+’s US operations.