Are you a technically adept IT professional with exceptional soft skills?

Can you handle incidents, answer service requests, assist with continuous improvement and deliver IT elements to wider projects?

Do you thrive on being a part of the “face of IT”, championing excellent customer service?

If so, the IT Support Analyst opportunity could be perfect for you!

About the role:

The key area of focus is to provide technical stability and great IT customer service to our teams as the business continues to grow.  With an updated technology roadmap to support this, we’re focused on overhauling and modernising our transactional systems, and further developing our digital strategy.

Based in Avonmouth on a hybrid working basis - 3 days per week on site.

Compensation – competitive salary, bonus scheme, pension, 4 x life assurance, healthcare, 26 days leave annually (including Christmas shutdown)

What you’ll be doing:

• Responsible for logging, assignment, and timely resolution of incidents, problems, and service requests, escalating where necessary
• Proactively identify and propose opportunities to improve IT offerings to the end user

• Create/contribute to/update departmental knowledge base and associated support documentation
• Provide accurate content and input for departmental reports, including but not limited to monthly departmental KPIs/scorecard

• Equipment lifecycle – identifying equipment approaching end of life with a view to replacement
• Responsible for the provision of new hardware and reimaging of existing
• Hardware troubleshooting

About you:

• Proven experience working within an IT Support environment ideally within in a 1st / 2nd Line IT Support role
• Strong knowledge of Microsoft Windows 10, MacOS and Active Directory administration
• Experience in managing Cloud technologies such as Office 365, including Exchange Online (with Advanced Threat Protection), SharePoint & Teams
• Ability to be independent and resourceful, escalating issues where necessary
• Highly organised and displays strong attention to detail
• Excellent listening, communication, and customer service skill
• Excellent analytical and problem-solving skills
• Must have an existing right of eligibility to work in the UK

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’.  We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 203.

Harding+ is an equal opportunities employer.  We believe passionately that employing a diverse workforce is central to our success.  We make recruiting decisions based on your experience and skills.  We value your passion to discover, invent, simplify, and build.  Protecting your privacy and the security of your data is a longstanding top priority for Harding+.